Cancellation & Refund Policy
Standard orders
Orders can be cancelled or changed free of charge before preparation begins. Once flowers have been cut, wrapped or dispatched, the order cannot be cancelled.
Event and wedding bookings
Advance payments hold your date and cover material procurement. Cancellations made close to the event date may not be refundable because stock is bought in advance.
Quality issues
If flowers arrive damaged or clearly below standard, contact us within 24 hours with photographs. We will replace the arrangement or arrange a fair resolution.
Refund method
Approved refunds are processed by the same method used for payment, usually within seven working days.
Contact
To cancel or discuss an order, call 0311 1122002 or message us on WhatsApp.